How do you keep in touch while you are on a Viking River Cruise holiday? Here is some information about staying connected via telephone and the internet.
Emergency contact information
If there is an emergency and you must be contacted while traveling, your family/friends should attempt to reach you directly by contacting the ship or hotel. The ship’s phone and fax systems operate on mobile reception and may not get good reception throughout the trip. If unsuccessful, your family/friends can call Viking River Cruises head office on 020 8780 7900 (option 1) during our normal business hours. (Monday-Friday 9:00 a.m.-5:30 p.m.; Saturday 9:00 a.m.-5:00 p.m.; Sunday 10:00 a.m.-4:00 p.m). Outside of these hours your call will be diverted to an emergency contact service.
Ship phone numbers
A list of ship phone numbers can be found here.
All Viking ships have internet access. Our ships in Europe, Russia and Ukraine have free wi-fi, so you can bring your laptop and get online at any time. Alternatively, each ship has a few computers for guest use and laptops are provided free of charge, where available. Guests who bring laptops to Russia may wish to bring a LAN/Ethernet cable for use in their stateroom; this may work a bit better than the wireless connection in rural areas along the river.
In China, there is an internet café with desktop stations for guest use free of charge. There is no on board wireless network in China, Vietnam or Cambodia, so you will not be able to get internet service on your personal computer while on the ship, although you may be able to do so during hotel stays.
Please note that shipboard service may be unreliable during certain parts of the journey. The internet connection functions via cellular service or satellite, and there may be times when reception is not possible and/or when the connection is quite slow. For this reason, we recommend only checking and sending email. We do not recommend surfing the Web or downloading large files.