VIKING SERVICE GUARANTEE
Can a reservations agent make booking your vacation a pleasure? Will a waiter learn your favorite wine, remember your food preferences and tailor his service to you? Is it possible for a concierge to feel like a close friend? Yes, if that team works for Viking. When you have the best people, you have the best service—and Viking has both. From the moment you first plan your journey to the time you return home, our people take care of you. They are the reason why our guests have awarded us a 99.6% customer satisfaction rating, saying we have met or exceeded their expectations.
We are so confident we can meet, and indeed exceed, your expectations that we are the only river cruise company to guarantee our award-winning service. Should you be dissatisfied with our service upon first check-in (hotel or aboard the ship) including food, personnel or shore excursions, please notify us within 24 hours of the start of your cruise or cruisetour. We then have 24 hours to correct the situation. In the unlikely event that a solution is not possible, you may depart as soon as is feasible and 100% of your cruise price will be refunded.
Ask for details when making reservations; restrictions apply.