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Itineraries Affected by Temporary Suspension of Operations—Updated July 8, 2020

On March 11, 2020, Viking was the first cruise line to temporarily suspend operations of our river and ocean cruises. Our commitment to our family of guests and employees is that their safety and wellbeing is always our top priority.

In that spirit, we have made the decision to extend our temporary suspension of operations across all sailings through September 30, 2020.

If itinerary changes are required, impacted guests and their travel agents are notified directly by Viking Guest Services.

A letter from Chairman Torstein Hagen – July 8, 2020

Following is an important message from Viking Chairman Torstein Hagen, who has also recorded a video message that can be viewed here.

Dear Viking Guest,

Today, I am writing to you from my office in Switzerland, where we are back to a nearly regular work schedule – with the necessary social distancing, of course. In Europe, countries are beginning to open up, but the process will continue to be slow and cautious. Like you, I look forward to travelling again and I am encouraged by the scientific advancements being made around the world to overcome COVID-19.

Since we started Viking nearly 23 years ago, we have faced multiple challenges and emerged stronger each time. The commitment to our mission—to create meaningful experiences that are destination focused, allowing you to explore the world in comfort—has never wavered. As a private company, we have the flexibility to do what is best for our family of loyal guests, dedicated employees and valued partners.

Extending Temporary Suspension through September 30

We were the first cruise line to announce a temporary suspension of operations and have continued to evaluate the situation, responding accordingly. While restrictions related to COVID-19 are beginning to ease in some countries, travel remains complicated. Therefore, we have made the decision to extend our temporary suspension of operations through September 30, 2020.

A Future Cruise Voucher for 125%

As a guest whose voyage is impacted by these cancellations, we want to support you and protect your travel investment. Therefore, we are offering a 125% Future Cruise Voucher. This voucher includes 100% of the monies paid to Viking, plus an additional 25% value. The added value provides an opportunity to enhance your trip—by choosing a longer itinerary; adding a pre/post cruise extension; upgrading your stateroom category; or even upgrading to business class air. Additionally, any vouchers you may have applied to this booking have automatically been reinstated, are valid for 24 months and are available for your immediate use.

To ensure you have the time and flexibility to plan for your next trip, the 125% Future Cruise Voucher has exclusive and enhanced terms. It is fully transferable, allowing you to gift it to someone with whom you would like to share the joys of travel. Your voucher can be applied within the next 24 months to any river, ocean or expedition cruise. If you are unable to use your voucher by the expiration date, simply return your expired voucher to Viking, and we will send you a refund equal to the original amount paid to Viking.

As a reminder, if you use your voucher and rebook your cruise by July 31, our Risk-Free Guarantee is applicable to your booking. This means you can change your plans up to 24 hours prior to departure, giving you the peace of mind and the flexibility you need to make the best decision for you.

Alternatively, if you would prefer a full cash refund of the monies paid to Viking in lieu of the voucher offer, please contact our UK office via email at operationsuk@vikingcruises.com prior to the 17th July 2020.

Looking to the Future

As the world continues its path to recovery from COVID-19, we remain focused on the future. We are committed to maintaining the safest and healthiest fleet in the industry. We are fortunate to have small ocean ships with only 930 guests, and river ships with only 190 guests and their spacious design will help facilitate social distancing as needed. We have always had the highest standards for health and cleanliness—and are now finalising additional protocols to make travelling with Viking even safer. We will be sharing more information about this very soon. Also, during this time of non-operation, we are further training our crew and preparing our fleet to welcome you on board again.

At Viking, we are looking to the future and the expansion of our fleet. In June we celebrated the float out of our seventh ocean ship, Viking Venus, as she touched water for the first time in Ancona, Italy. She will set sail in 2021. In 2022 we will welcome our new expedition vessels, Viking Octantis and Viking Polaris, that will sail the Arctic, Antarctica and North America’s Great Lakes. We will also launch our first ship on an American river in 2022, when we welcome Viking Mississippi to our fleet.

Until we can travel together again, I invite you to join the many who have been enjoying Viking.TV and its growing library of enriching content. Listen to guest lectures; get an inside look at life at Highclere Castle; and participate in conversations with some of the world’s most fascinating people. Viking.TV is a way for us to continue exploring the world in comfort – from the comfort of home.

Thank you for your loyalty and support. We eagerly await the day we can once again welcome you on board.

Sincerely yours,

Torstein Hagen
Chairman

Plan Your Voyage Risk Free

Viking is offering our guests the most flexible guarantee in the cruise industry, so they can plan their voyage with confidence. To learn more about this limited-time offer, click here.

For Further Assistance

If you have any questions or need further information please contact Guest Services on 0800 298 97 00, Monday to Friday 9:00 AM - 5:30 PM (closed on bank holidays).